Drivers can specify what kinds of blocks they'd like to grab based on the pickup center, time of day and type of block. The Flex Utility tool refreshes the Flex app, filters out blocks that don't match the user's search criteria and then places the button over appropriate blocks. 'The use of third party tools to accept work creates an unfair advantage, is against our policies, and can result in removal from the Amazon Flex program.' Faster than a humanįlex Utility uses an Android phone's accessibility features to create a virtual button that's overlaid onto the Flex app. 'We're committed to creating fair opportunities for our delivery partners to secure delivery blocks,' the spokesperson said. 'It's completely unpredictable.'Īn Amazon spokesperson told CNBC that the company prohibits the use of bots. 'You start to learn when shifts become available, but there's no guarantee you'll open the app and something will be there,' Polenz said. In his two years as a Flex driver in Florida, Polenz said he has learned that Amazon usually drops new shifts in the app around 10:30 to 11:30 a.m. 'We all have to fight for a meal and literally have to manually tap several times per second, nonstop, until we see a block.'ĭrivers also join Facebook groups for other Flexers in their neighborhood, where people alert group members when shifts are posted, said Chad Polenz, an Amazon Flex driver and YouTuber who posts videos about his experience as a gig economy worker.

'Their business model is basically one that acts like someone tossing a fish into a bucket of lobsters,' said Jonathan Lee Provost, a former Flex driver. Some of them spoke on condition of anonymity out of fear of retaliation from Amazon. Many have grown frustrated with the intense and often unpredictable nature of grabbing shifts, or they simply want to make more money, according to several current and former Flex drivers. Personal Loans for 670 Credit Score or Lowerĭespite the risks, bots have become an increasingly common tool for Flex drivers. Personal Loans for 580 Credit Score or Lower

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